I am a bit frustrated at the time it took (2 months!!)…
I e-mailed to ask about it a few weeks after I ordered it and they said that they had sent it a while before and it might have gotten lost in the mail… but she still had some of the material left… so they would make another… BUT they didn‘t have anymore of the other material that I asked for so asked if I could choose another…
A few days later I got the confirmation that they sent it (which I had not gotten before) and when I got it yesterday they had included the leftover material so really… they had lied that they had sent it before…
I am also pretty sure that I didn’t get the longer straps that I had asked for… but since I don’t know how long the straps are usually I don’t know yet… I e-mailed again today and I was asked to measure them but I haven’t gotten a response yet…
Here it is though, and though I am not too happy about the Customer Service right now, the carrier itself is gorgeous!!!!
Cherry Paisley
Alexander Henry (day of the dead)
on chocolate straps….
Boo! to the sub par customer service, but it really is a nice looking carrier. Makes me want one, and I don’t even have kids. Maybe I could carry the cat around in it….. haha